Conditions for returning goods
Law "On Protection of Consumer Rights"
According to the Law of Ukraine "On the Protection of Consumer Rights" No. 1023-XII dated 12.05.1991, perfumery and cosmetic products are included in the list of non-food products of proper quality that are not subject to return or exchange. The document states the following: "The consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in terms of shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose ".
Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights"" approved the List of goods of appropriate quality that are not subject to exchange/return:
perfumery and cosmetic products;
personal hygiene products;
tools for manicure and pedicure
and other products not related to the assortment of our online store.
What can be returned?
We always try to meet our customers. You can return the product within 3 days if:
the product is not included in the List approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994
received goods of inadequate quality;
the product has not been used and has no signs of use;
the product is fully assembled, there is its original packaging;
the product is exactly the one that was sold by our store.
The procedure for exchanging or returning goods
If you received a product of inadequate quality (opened the package and discovered a manufacturing defect), send us an email to email@example.com with the mark "Return":
1) a photo of the product showing the lack/defect,
2) a photo of the label
3) a photo of the packaging
4) Full name and contact phone number
The packaging must be preserved in a mandatory manner, otherwise exchange/return of the product is impossible.
After that, our manager will contact you to clarify the details.
Funds are returned by bank transfer to the details specified by the buyer. Refunds take on average up to 5 working days after receiving the returned product in the warehouse.
When receiving an order, always carefully inspect the purchase in the presence of an employee of Nova Poshta/Ukrposhta/Justin/self-delivery point. You can always evaluate the product visually upon receipt, and if it does not suit you, refuse.
Goods of inadequate quality - goods containing defects. The defect of the product is the non-compliance with the declared characteristics. The received product must correspond to the description on the website.
The difference of design elements or design from the description stated on the website is not a sign of inadequate quality.
The actual colors of the products may differ from the colors and shades on the website, depending on the color of your monitor.